In this Privacy Statement for customer, supplier and business partner data, we provide information on the processing of personal data by Anoukb.

When does this privacy statement apply?
This Privacy Statement applies to the processing by Anoukb of all personal data of its customers, suppliers and business partners and other individuals.

Who is responsible for your personal data?
Anoukb is the controller of the processing of all personal data that fall within the scope of this Privacy Statement. This Privacy Statement indicates what personal data are processed by Anoukb and for what purpose, and to which persons or entities the data will or may be provided.

What personal data do we collect and when?
When you purchase one of our products, communicate with us or supply us with products or services, we ask you for personal data. Please see the paragraph ‘Why and how do we process your personal data?’ for more information on different purposes for which we collect personal data.

The personal data we collect includes your:

contact details including name, email, telephone number
shipping address
purchase history
payment or credit card information
marketing and cookie preferences.

When you use our website, certain data is automatically collected from your device or web browser.

Why and how do we process your personal data?

– When you purchase products through our webshop:
We use your personal data to process your order and for customer service and relationship management. This includes services like reporting you on the status of your order and keeping your purchase history.

– When you contact Anoukb (online or offline)
When you contact us by phone, regular mail, email, or on Facebook or Instagram we will use your personal data to reply to your message and/or answer your question.

– When you use our Website
When you use our website, we process technical data to deliver you our website’s functionalities and for their technical and functional management. You can find more information in our Cookie Policy.

– Newsletters and marketing
Only if you have given your consent, Anoukb uses the information stored in its customer database to send you newsletters containing information about products, promotions and invitations to participate in events. We also use your personal data for the development, execution and analysis of market surveys and marketing strategies.

– For the development and improvement of products and services
We process your personal data in order to assess, analyse and improve our products and (customer) services. We use aggregated personal data to analyse customer behavior and to improve our products and services based on this information. For instance, we analyze how often you read our newsletters, how often you visit our website, which pages you click on and what goods you purchase through our webshop.

– To protect our or others’ rights, property or safety or to comply with the law
We may use your personal data to protect our or others’ rights, property or safety or to comply with laws and regulations. For example, we may need to disclose your personal data to government institutions or supervisory authorities.

Other purposes
We may also use your personal data in other ways and will provide specific notice at the time of collection and obtain your consent where necessary.

Legal grounds
We rely on different legal grounds to process your personal data, depending on how you interact with us. When you purchase products from our website or if you supply us with goods or services, we require your personal data to fulfill our contract with you. In other instances, we process your personal data based on your consent, for instance when you have registered for an account with us or if you have chosen to receive our newsletter. You can withdraw your consent at any time, without this affecting the lawfulness of processing based on consent before your withdrawal. We also rely on other legal grounds, such as our legitimate interests as a business, to comply with a legal obligation, or to protect your vital interests.

How long do we keep your personal data?
Your personal data will only be retained for as long as is necessary to carry out the purposes set out in this Privacy Statement. In some cases, for instance in relation to product purchases, applicable law may require us to store your data for a longer time period. If you have signed up for our newsletter, we will keep your name and email address until you unsubscribe.

Who has access to your personal data?
Data we collect may be transferred within our organisation. Our employees are only authorised to access personal data if this serves the applicable purpose and to perform their jobs.

Access to your personal data by third parties
Third parties may process personal data on our behalf, for example to process payments, shipping and deliveries, host, manage and service our data and distribute newsletters. When using third party service providers, Anoukb ensures that appropriate contractual, technical and organisational measures are taken to ensure that your personal data is processed in accordance with the law and only to the extent necessary.

In other cases, your personal data will not be supplied to third parties, except where required by law.

Security of your personal data
Anoukb takes the security of your personal data very seriously. We have implemented appropriate technical, physical and organisational measures to maintain the safery of your personal data.

Questions, requests for access, correction and removal and complaints
You can request access, correction, restriction, portability or removal of the data that Anoukb processes about you at any time by sending a request to: shop@anoukb.com.

If you feel that we do not comply with applicable privacy rules you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

If you have any questions regarding the processing of your personal data, please contact shop@anoukb.com

COOKIES

What are cookies?

A cookie is a small text file stored on your computer or mobile device when visiting our website www.anoukb.com. Cookies can be used for different purposes, for instance for improving our website, monitoring of sessions or storing information about your interaction with our website such as purchases and indicated preferences.

What cookies do we use?

Anoukb.com uses session cookies and permanent cookies. A session cookie can track usage, for example the webpages you visit and what options you use. When you close your internet browser, the session is ended and the cookie is deleted. A permanent cookie enables our website to recognize you at a subsequent visit. An example is a permanent cookie that remembers the items placed in your shopping basket.

Necessary cookies

Anoukb stores cookies that are essential in providing the functionalities of our website. You can set your browser to refuse cookies altogether if you do not want to receive any cookies. In that case you may no longer be able to use all the functionalities of the our website

Non-strictly necessary cookies

Only if you have first given consent, Anoukb places cookies that are not strictly necessary for providing the functionalities of our website. Anoukb uses these cookies we collect information about your use of the website, for instance which pages you visited and the length of a user session. We use this information to improve your user experience of our website. If you have not given your consent to cookie being placed, these cookies will be blocked.

Please see below an overview the non-strictly necessary cookies that our website uses.

Website functionality cookies

We use website functionality cookies to enable you to browse our website and use all available features.

Customer preference cookies

To make your browsing and shopping experience easier and more personal, we use customer preference cookies. These cookies remember your online preferences, like your name, location and language.

Social sharing cookies

The social sharing buttons on our website are brought to you by third parties, like Facebook. If you use our social sharing buttons, those third parties can leave cookies on your computer if you are already logged in on one of those social media. They help improve your experience on our website and give you the chance to share on social media.

Interest-based advertising cookies
We use advertising cookies to show you relevant and interesting content, based on your previous interest on our website and your demographic details. These cookies do not increase the number of advertisements you see, but make them more relevant for you.

Google Analytics
Our website www.anoukb.com uses Google Analytics’ cookies. Google Analytics is a web analysis service that is offered by Google Inc. (Google). Google Analytics uses cookies only to analyze the usage of our website by its users. Google uses aggregated statistical data to give Anoukb an insight in the way users use our website. Anoukb has concluded a data processing agreement with Google to ensure proper protection of your personal data. Anoukb does not make use of any other Google services related to Google Analytics. To the extent allowed by the Google Analytics functionalities, Anoukb has opted out from sharing your information with Google. Google will remove the last three digits of your IP address. Google may only provide related data to third parties if Google is required to do so by law, or to the extent third parties process these data on behalf of Google. For more information on Google Analytics, please visit https://support.google.com/analytics/answer/6004245

How to manage cookies
You can accept, refuse, manage or delete cookies at any time by selecting your desired setting on your browser. However, this may prevent you from properly use certain features on our website.